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Collections Specialist

Department: Finance/Accounting
Location: San Diego, CA

Accounts Receivable Coordinator 

This Job is based out of the San Diego Corporate Office and cannot be worked remotely. 

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 

We are a 35-year-old organization with offices in California, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on-premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront. 

What We Do 

We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to large firm executive management or as a hands-on coach for sole practitioners. Target verticals include lawyers, general counsel, accounting firms, CPAs, government, and other private professional service organizations. For every engagement, we propose a solution tailored to meet their unique business needs and provide the utmost care in the implementation process.

No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put solution recommendations into practice and grow their businesses through the leverage of highly secure, compliant and functional business systems.

Key Responsibilities: 

  • Works high volume customer collection calls and/or correspondence to collect overdue customer balances
  • Process credit cards through on line secure software and post to customer accounts
  • Provides customer service regarding collection issues, recommend account adjustments, resolve client discrepancies and short payments
  • Ensures daily, weekly and monthly reporting to direct supervisor and participates in team meetings.
  • Maintains customer files and makes sure that necessary documentation is received, noted, and filed
  • Processes credit memos for assigned customers in accordance with company policy
  • Processes AR transactions including offsets of debits and credits, write-off, etc. for approval and processing
  • Resolves customer invoice collection and dispute issues. Requires partnering with Sales and other parties to resolve all customer invoice issues, including FIF, and bring to closure
  • Monitors customer past due amounts. Contacts customers, as necessary, to work out payment arrangements or advises if orders have to be held
  • Builds and maintains customer relationships and conducts miscellaneous customer contact (sending invoice copies, receipts, checking on status).
  • Performs other assigned tasks and duties necessary to support the Accounting Department.
  • Communicates to rental/sales agent’s customer past due and collection efforts; assist to streamline real time data to rental/sale agents.
  • Creates reports on a weekly, monthly or fiscal year basis; Unapplied Credits, Unapplied Sales Invoice and Credit Card Invoices.
  • Responsible for applying due diligence on aging and keeping accounts current by calling, fax, email and/or mail correspondence to customers as necessary and processes first time courtesy calls if account has been delinquent for 35 days.
  • Update contact lists with each collection call to insure most accurate billing information.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely. 

What you need: 

  • College degree preferred (Accounting or Finance)
  • Minimum of 2 years A/R and Collections
  • Strong computer skills: CRM and Great Plains experience preferred
  • Basic understanding of GAAP
  • Advanced Excel skills
  • Customer service oriented
  • High Volume A/R and Collections experience desired
  • Great written and oral communications skills
  • NetSuite Experience would be a Huge Plus+++++

Perks:  

  • Health/Dental/Life/Vision Insurance
  • 401k
  • Unlimited PTO, Sick Days
  • Free lunch
  • Onsite gym
  • Social Events
  • Job Training/Educational Assistance/Professional Development
  • Flexible Spending Account
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • Nursing Room
  • Short-term Disability
  • Covered Parking, Free Shuttle Service
  • Weekly masseuse and chiropractor onsite
  • Employee discount to 24-Hour Fitness
  • 50% Off Gunnar Optik Eyeware
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5
  • AbacusNext® is a smoke free workplace

Equal Employment Opportunity:

AbacusNext is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.

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