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Technical Account Manager- Cloud Services

Department: Abacus Private Cloud
Location: San Diego, CA

Technical Account Manager- Cloud Services 

This position is based out of our corporate office in San Diego and cannot be worked remotely.   

WE ARE NOT CURRENTLY ACCEPTING RESUMES OUTSIDE OF SAN DIEGO

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 

We are a 35 year old organization with offices in California, Utah, Virginia, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront. 

What We Do 

We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to large firm executive management or as a hands-on coach for sole practitioners. Target verticals include lawyers, general counsel, accounting firms, CPAs, government, and other private professional service organizations. For every engagement, we propose a solution tailored to meet their unique business needs and provide the utmost care in the implementation process.

No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put solution recommendations into practice and grow their businesses through the leverage of highly secure, compliant and functional business systems.

The Administrative Technical Account Manager Key Responsibilities will be: 

  • Serve as single point of contact for key client contacts and internal stakeholders.
  • Project manage on-boarding for key clients and collaborate with the Implementation and Professional Services teams on the management of post-sale client relationships.
  • Quarterback escalated technical issues and collaborate with our support teams to deliver timely resolutions.
  • Utilize superb problem-solving skills to address technically focused customer escalations and proactively form solutions aligned with a client’s vision.
  • Analyze clients’ needs and suggest upgrades or additional features to meet their requirements
  • Provide excellent, regular client communications and responsive, consistent follow through on all issues and actions
  • Develop and nurture strong client relationships
  • Provides technical insight and recommendations related to determining policies, goals and objectives; receives directives, formulates implementation options and strategies, directs and conducts research, converts strategies to action plans with timetables and deadlines; allocates personnel and resources as needed to accomplish elected projects and programs. 
  • Performs a variety of advanced, complex technical and general administrative duties related to Abacus Private Cloud solutions using related MS tools. 
  • Provide support to collect and interpret usage metrics and analyze/deliver data for platforms and services.

Desired Skills 

  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
  • Solid technical background with hands on experience
  • Ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand.
  • Strong analytical and problem-solving skills
  • Ability to intelligently speak to both technical implementation and business strategy
  • Experience translating business requirements into a technical scope of work
  • High level of integrity, judgment, and situational awareness
  • Time management: ability to organize and manage multiple priorities
  • Extreme detail orientation
  • Ability to work collaboratively within a team as well as independently
  • Hands-on experience in Infrastructure / Troubleshooting / Systems Administration / Networking in a distributed systems environment, NOC tools/administration.
  • Skill in the use of various tools used in providing/maintaining Microsoft centric environments-services including: O365, Windows Server/Terminal Services, VDI, SQL Studio, Azure, CVM/SMA. 

Experience 

  • 2+ years relevant work experience in a client-facing technical role, preferably customer success or account management, with impressive track record of retention and high customer satisfaction.
  • 2+ years of technical account management, engagement management, system implementation, technical support or SI consulting experience.
  • 4+ years installations and administration in a predominantly Windows Environment, Hyper-V/Terminal Server
  • Experience with SAN/NAS technologies
  • Experience in Active Directory, DNS/DHCP
  • Experience using proactive software and hardware monitoring solutions such as Nagios.
  • Experience utilizing Microsoft PowerShell
  • Experience in SQL database installation/administration, SQL Studio
  • Knowledge and understanding of data and information management, especially as it relates to trends and issues within businesses.
  • Knowledge of enterprise networking and identity management systems.
  • Knowledge of SaaS, IaaS, public cloud, and related industry and technical concepts, as well as working knowledge of web application development platforms and related technologies.
  • Ability to craft a compelling message and tailor it for a given audience.
  • Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable and useful.
  • Ability to quickly learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud technology space.
  • Preferred: Current engineering certifications: MCSA/MCSE, CCNA, CSSA, CCA 
  • Extremely motivated with a strong desire to deliver exceptional results in an exciting and rising company
  • Candidate should be accustomed with the concepts of “Ownership”, “Duty to Communicate” and “Accountability” in a fast-paced work environment.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely. 

Perks 

  • Health/Dental/Life/Vision Insurance, 401(k)
  • Unlimited PTO, Sick Days
  • Free lunch
  • Onsite Gym
  • Social Events
  • Job Training/Educational Assistance/Professional Development
  • Flexible Spending Account
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • Nursing Room
  • Short-term Disability
  • Covered Parking, Free Shuttle Service
  • Weekly masseuse and chiropractor onsite
  • Employee discount to 24-Hour Fitness 
  • 50% Off Gunnar Optik Eyeware
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5

Equal Employment Opportunity 

AbacusNext is an Equal Opportunity, Affirmative Action Employer.

 

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