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Client Services Engineer Tier 2- HotDocs

Department: Client Services
Location: San Diego, CA

Client Services Engineer Tier 2- HotDocs

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 

We are a 35 year old organization with offices in California, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront. 
We act like a big start up. We move fast, we grow fast and we have a growing suite of products.

The Position:

This is a key role in a fast growing and profitable global technology company where the customer is number one. Our Technical Support team is passionate about enabling the success of our customers, solving problems and having fun while we work hard. We receive and make calls, receive and respond to e-mail and Self-Service requests each day. We are never without opportunity to make a difference in the professional lives of our customers. We treat our customers and each other with respect. Our success is measured by customer satisfaction: Courtesy, Knowledge, Timeliness, Quality and Overall Satisfaction.

Qualifications:

Bachelor's degree in Computer Science or related field; will consider any combination of education, work experience and technical hobbies.

  •  3 to 4 years of high level technical application support experience minimum in a software support role
  •  Proven track record of successfully assisting customers
  •  Experience using applications such as Jira, MS Dynamics, NetSuite (A plus, however not required)
  •  Familiarity with incident management processes (A plus)
  •  Strong analytical, process-oriented, evaluative and problem-solving abilities
  •  Experience with HTML and XML concepts
  •  Knowledge of Windows Operating Systems and MS Office, especially Microsoft Word
  •  Knowledge of IIS installation and configuration
  •  Ability to write scripts and queries
  •  Experience writing reports
  •  Ability to work well with others and discuss technical issues with clients in simplified terms

Perks: 

  • Health/Dental/Life/Vision Insurance, 401(k)
  • Unlimited PTO, Sick Days
  • Free lunch
  • Onsite Gym
  • Social Events
  • Job Training/Educational Assistance/Professional Development
  • Flexible Spending Account
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • Nursing Room
  • Short-term Disability
  • Covered Parking, Free Shuttle Service
  • Weekly masseuse and chiropractor onsite
  • Employee discount to 24-Hour Fitness 
  • 50% Off Gunnar Optik Eyeware
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5

Equal Employment Opportunity:

AbacusNext is an Equal Opportunity, Affirmative Action Employer.

This Job is based out of the San Diego Corporate Office and cannot be worked remotely.

 

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