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Cloud Implementation Engineer

Department: Cloud Implementation
Location: San Diego, CA

Cloud Implementation Engineer

This position is based out of our corporate office in San Diego and cannot be worked remotely.  

WE ARE NOT CURRENTLY ACCEPTING RESUMES OUTSIDE OF SAN DIEGO

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own. 

What does that all mean? Think about the average SMB’s IT environment—it’s a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, taking full ownership of the client’s technology outcomes so they can focus on their business. 

We are a 35 year old organization with offices in California, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies. 

We were founded on one simple concept: improving the lives of professionals through the use of technology. Our core competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront. 

What We Do

We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to large firm executive management or as a hands-on coach for sole practitioners. Target verticals include lawyers, general counsel, accounting firms, CPAs, government, and other private professional service organizations. For every engagement, we propose a solution tailored to meet their unique business needs and provide the utmost care in the implementation process.

No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put solution recommendations into practice and grow their businesses through the leverage of highly secure, compliant and functional business systems.

The Position

The Cloud Implementation Engineer will serve as the senior technical resource responsible for the technical aspect of the clients’ migration from on premise to the Abacus Private Cloud (APC). The ideal candidate for this position comes with a portfolio of technical skills spanning across several disciplines including, technical knowledge in cloud services, Microsoft Office 365 and Microsoft applications, email migrations, working knowledge of Active Directory and tenant-to-tenant configurations as well as migrating large data sets into APC. This candidate will have very strong client management skills, the ability to troubleshoot, analyze, and implement software, networks, and other technical needs as are an integral part of the job duties. When necessary, the CIE will work closely with internal teams and consultants to integrate third party applications to the APC (Abacus Private Cloud) environment.

Key Responsibilities:

The CIE is responsible for all the processes involved in getting software applications and email operating properly in the clients APC environment, including installation, configuration, running, testing, and making necessary changes. This will include setting objectives, identifying deliverable and planning schedules.

The CIE will also be responsible for setting procedures intended to optimize the performance of all end-user applications and provide guidance to clients in order to maximize their effectiveness and positive experience while leveraging from their APC environment. Service assurance is the responsibility of the CIE as an all-encompassing paradigm that revolves around maximizing customer satisfaction.

The CIE will configure and set up the APC environment and will be responsible for the client migration to the APC platform. This includes consultation, planning, and implementation, which shall conclude upon the successful delivery of a fully functional, tested and approved by client, APC environment. You must be able to learn quickly and communicate with non-technical business contacts professionally, both oral and written.

  •  Focus on delighting our customers with expert results in a fast paced, demanding environment
  •  Installation and configuration of 3rd party applications on APC systems
  •  Collection of client data from on premise and cloud servers
  •  Migration of collected client data to new APC system
  •  Consultation and discovery of client email requirements for move to Microsoft Office 365 platform.
  •  Configuration of Exchange email, groups, policies and other feature sets based on client requirements on Microsoft Office 365 platform
  •  Configuration of printing and scanning functionality to Abacus Private Cloud from each client workstation
  •  Validation of the Abacus Private Cloud environment with the client
  •  Project signoff with the client at completion of the migration
  •  Ongoing post-migration support of clients

What you need:

  •  8 years minimum IT experience combined, including the following skills
  •  4-6 years minimum experience in an enterprise server environment with both administration and problem resolution of Microsoft Windows Server 2012 and/or Microsoft Windows Server 2016
  •  4-6 years Windows desktop OS, Microsoft Outlook and O365 configuration and support experience
  •  Windows Server 2012/2016 Active Directory management experience is required
  •  Microsoft Exchange (2000-2010) and Microsoft Server
  •  5-8 years of experience in Networking support and administration
  •  Proven experience in the integration and testing of software (Operating Systems, networked applications, Databases, etc.)
  •  Experience with SQL Server preferred
  •  Superior understanding of Active Directory, DNS, IP configuration
  •  Experience with the development of standard operating procedures (SOPs) for virtual machine guest deployment (installation, configuration, et. al.)
  •  Excellent client relations skills and communication
  •  Project management and organization expertise
  •  Experience with system migrations
  •  Willing to work OT as needed in support of the client (paid, of course)

Perks: 

  • Health/Dental/Life/Vision Insurance, 401(k)
  • Unlimited PTO, Sick Days
  • Free lunch
  • Onsite Gym
  • Social Events
  • Job Training/Educational Assistance/Professional Development
  • Flexible Spending Account
  • Ocean Views, Game Room, Volleyball Court, Outdoor Zen Relaxation Area, BBQ & Patio Area, Cafeteria
  • Nursing Room
  • Short-term Disability
  • Covered Parking, Free Shuttle Service
  • Weekly masseuse and chiropractor onsite
  • Employee discount to 24-Hour Fitness 
  • 50% Off Gunnar Optik Eyeware
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5

Equal Employment Opportunity: 

AbacusNext® is an Equal Opportunity, Affirmative Action Employer. 

 

 

 

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