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Technical Account Manager

Department: Client Advocacy
Location: San Diego, CA

Technical Account Manager 

AbacusNext® helps businesses with stringent security and compliance needs grow by providing Compliance-Ready™ turnkey technology solutions, allowing our clients to leverage the power of cloud computing without the added challenges and expenses of managing complex IT infrastructures on their own.

What does that all mean? Think about how the average company’s IT environment; it is a messy spaghetti of vendors, suppliers, and consultants, all with their own agenda, technology and support. We simplify that complexity with a single solution, becoming an extension of that client and handling their technology so they can focus on their business.

We’re a 35 year old organization with offices in California, Utah, Virginia, Toronto and Scotland. Our user based is 1.5M users worldwide and includes the full spectrum, from solo proprietors to Fortune 100 clients.

Who We Are 

As an end-to-end solutions provider, our products and services portfolio includes virtual desktop (DaaS), private cloud, case management software (CMS), email hosting services, security endpoint protection, business continuity (BCP), and on premise solutions. Since 1983, we have delivered on-demand services to over 1.5 million users worldwide, and are recognized by Forbes as one of America’s fastest growing companies.

We were founded on one simple concept: improving the lives of professionals through the use of technology. Its competencies serve to simplify the adoption, implementation, and management of technology to quickly increase revenues, reduce costs, and maximize efficiencies, while keeping security and compliance at the forefront.

What We Do 

We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to large firm executive management or as a hands-on coach for sole practitioners. Target verticals include lawyers, general counsel, accounting firms, CPAs, government, and other private professional service organizations. For every engagement, we propose a solution tailored to meet their unique business needs and provide the utmost care in the implementation process.

No matter the challenge, we focus on delivering practical and enduring results, and equipping our clients to grow and lead. We partner with clients to put solution recommendations into practice and grow their businesses through the leverage of highly secure, compliant and functional business systems.

The Technical Account Manager Key Responsibilities will be: 

  • Serve as single point of contact for key client contacts and internal stakeholders.
  • Project manage on-boarding for key clients and collaborate with the Implementation and Professional Services teams on the management of post-sale client relationships.
  • Quarterback escalated technical issues and collaborate with our support teams to deliver timely resolutions.
  • Utilize superb problem solving skills to address technically focused customer escalations and proactively form solutions aligned with a client’s vision.
  • Analyze clients’ needs and suggest upgrades or additional features to meet their requirements
  • Provide excellent, regular client communications and responsive, consistent follow through on all issues and actions
  • Develop and nurture strong client relationships

Desired Skills

  • External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences.
  • Solid technical background with hands on experience
  • Ability to communicate information and ideas in speech and writing so that others (technical and non-technical) will understand.
  • Strong analytical and problem-solving skills
  • Ability to intelligently speak to both technical implementation and business strategy
  • Experience translating business requirements into a technical scope of work
  • High level of integrity, judgment, and situational awareness
  • Time management: ability to organize and manage multiple priorities
  • Extreme detail orientation
  • Ability to work collaboratively within a team as well as independently

Experience

  • 4+ years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking experience in a distributed systems environment
  • 4+ years relevant work experience in a client-facing technical role, preferably customer success or account management, with impressive track record of retention and high customer satisfaction.
  • Over 2 years of technical account management, engagement management, system implementation, technical support or SI consulting experience.
  • Experience with remote access environments such as Citrix and/or terminal services.
  • Must have experience with Microsoft server and client technologies.
  • Experience working with Nagios
  • Preferred: Current engineering certifications: MCSA/MCSE, CCNA, CSSA, CCA
  • Must possess an enthusiastic personality and foster a positive work environment.
This Job is based out of the San Diego Corporate Office and cannot be worked remotely. 

Perks 

  • Experience great professional and personal growth, we also offer
  • Medical
  • Dental
  • Health
  • 401k
  • Short Term Disability
  • Unlimited PTO
  • Access to two gyms and free yoga, CrossFit, and Bootcamp classes
  • Covered parking
  • Weekly masseuse and chiropractor onsite
  • Employee discount to 24 Hour Fitness
  • Close proximity to UTC mall (La Jolla/Miramar) and 805/5 

Equal Employment Opportunity 

AbacusNext is an Equal Opportunity, Affirmative Action Employer.

 

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